Terms and Conditions

This is the Terms and Conditions page for Fernwood NZ Limited. Fernwood NZ Limited is a Limited Liability Company that is registered and operated in New Zealand.

We can be contacted at the following address:

Botanical Road, Tauranga, New Zealand

Tel: + 64 21 292 7762

Email: support@fernwoodnz.com

What we offer

Fernwood Products (New Zealand) Limited manufactures quality products from Native New Zealand Tree Fern. Our products have been designed specifically for the Reptile and Orchid industries and with 25 years experience, we're really good at what we do. New Zealand Tree Fern is well known for being soft and flexible, as well as very strong. It holds moisture well while at the same time staying aerated, and it is stable and long lasting in high humidity. New Zealand Tree Fern is sustainably harvested and is considered a superior material to Tree Ferns found in other countries around the world. Our key products include Soft Tree Fern Background Panels, Tree Fern Substrate, Orchid Boards, and Totems (Tree Fern Stakes) for climbing plants. These products come in various standard sizes and we are happy to discuss custom cutting to meet your size requirements.

Currency and Tax

All amounts stated on the website are in New Zealand dollars and include GST. All credit card payments are processed securely in New Zealand dollars by our partner, Payment Express. We do not store any credit card information on this website.

Delivery

We normally ship orders by courier on the next business day after your order is received. Shipping costs are calculated at checkout. Please note that we only ship to addresses in New Zealand.

Refund and Return Policy

We guarantee the quality of all our products. If there is any issue regarding our products or service, please contact us immediately. We pride ourselves on our customer’s satisfaction and will replace or refund any faulty product once returned provided we are notified within 14 days of delivery.

How we keep your payment information secure

We use Payment Express to process all credit card transactions relating to bookings and purchases made through this website. You will be transferred to a Payment Express page where your credit card information will be securely collected and processed on our behalf. We neither store nor collect credit card information directly on this website. In the event that you purchase a recurring subscription, such as a monthly or annual membership, your credit card details will be stored securely by Payment Express for processing on the agreed intervals. You will receive an email confirming each payment when it occurs.